The context
Founded in 1977 in Rouyn-Noranda, Moreau works in industrial construction and services across more than 20 fields — electrical, mechanical, piping, insulation and scaffolding, crane services, tank fabrication. Over 1,000 employees and more than 1.5 million hours worked per year, on job sites from Québec to Nunavik.
The problem
Requisitions lived in an Excel file sent around by email. The file was buggy, information was missing, the error rate was high — and once a request was sent, there was no way to track it. No visibility on preparation status: job sites would call three times to find out where their tools were. Equipment inspections lived in the garages’ own system, invisible to everyone else.
What we built
A web platform where employees submit all their requisitions — material, equipment, tools, cranes, site trailers, fabrication — and track their status from start to finish. Integrated with the ERP for orders and receiving.
Requisitions are routed to the service departments, who prepare the items and run the inspections on the same platform — finally visible to everyone. Once preparation is ready, the transport department takes over with its own shipping-management module.
The tool and equipment catalogue is enormous, and the words people use for the same item vary wildly from one person to the next. So we built a search agent that understands what requesters mean — spelling mistakes and Moreau’s own shop-floor slang included. Ask for an “ole saw”: the agent knows you need a circular saw, and serves up the right item.
The results
- 250+ users, on mobile and web
- Dozens of requisitions processed every week, traceable from start to finish
- Hours of follow-ups eliminated — incomplete requisitions, “where is my order” calls
- Fewer errors and less back-and-forth to understand what the requester actually needs
- Equipment inspections visible to everyone, not just the garage